LEGAL
What information Radar collects, how we use it, who we share it with, and the choices you have.
Last updated September 2026.
Radar ("Radar", "we", "us") operates a platform to digitize, organize, monitor, and share aircraft maintenance records and related collateral information. This Privacy Policy explains what we collect, how we use it, who we share it with, and the rights and choices you have. It applies to useradar.com, app.useradar.com, the Radar mobile apps, and our related services (the "Service").
The Service is operated by RadarDB, LLC. If you access Radar through an organization (for example your employer, an operator, or a lending partner), that organization administers your account and is responsible for its own use of the Service.
Information you provide
Account and profile details: name, email, company, role, and password.
Records and content you upload: logbooks, manuals, STCs, FAA documents, work orders, photos, and the structured data we extract from them.
Communications: messages you send to support or sales, or through the product.
Billing details: processed by our payment provider. We receive limited transaction data, not full card numbers.
Information we collect automatically
Usage and device data: features used, actions taken, IP address, browser and device type, and timestamps.
Cookies and similar technologies: used to keep you signed in, remember preferences, and measure and improve the Service.
Information from others
If an administrator invites you, we receive your contact details from your organization.
When you share or receive records (for example with a vendor, appraiser, auditor, or bank), we process the records exchanged at your direction.
In the Radar mobile apps
The camera, your photo library, and your files are used only when you choose to scan, pick, or attach pages, and only the pages you choose are uploaded.
If the app crashes or runs slowly, it sends a technical report of the failure. These reports are not linked to your account.
The apps show no ads, contain no advertising or analytics SDKs, do not track you across other companies' apps or websites, and do not use your device's location.
We use information to:
Provide, operate, and secure the Service, including digitizing records with machine extraction followed by human review.
Read the logbook pages and files you upload, and answer the questions you ask Radar Agent, using AI models run by third-party providers (see How we share information).
Authenticate users and protect against fraud and abuse.
Respond to your requests and provide support.
Maintain, analyze, and improve the Service and develop new features.
Send service and transactional messages, and, where permitted, product updates you can opt out of.
Comply with legal obligations and enforce our agreements.
We do not sell your personal information, and we do not use the records you upload to train models for other customers.
Where the GDPR or UK GDPR applies, we process personal data to perform our contract with you, for our legitimate interests in operating and improving the Service, to comply with legal obligations, and with your consent where required (for example certain cookies or marketing).
Service providers (subprocessors): cloud hosting, infrastructure, analytics, error monitoring, communications, and payment providers that process data on our behalf. See Compliance for categories.
AI model providers: the pages and files you upload, and the questions you ask Radar Agent together with the records needed to answer them, are sent to AI models run by third-party providers, which read them and write the answers. Some of it goes directly to Google's Gemini models, and the rest goes through Vercel's AI Gateway to the models it serves. Logbook pages can contain personal data, such as mechanics' names, signatures, and certificate numbers. The Radar mobile app asks for your permission before it sends any of this. A current list of providers is available from privacy@useradar.com.
At your direction: records and reports you choose to share with vendors, appraisers, auditors, banks, or other parties.
Within your organization: administrators and authorized users on your account, scoped by role.
Legal and safety: where required by law, regulation, or legal process, or to protect rights, safety, and the integrity of the Service.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
Every service provider and AI model provider we share personal data with is bound by contract to protect it to the same standard as this policy and to use it only to provide its service to us.
We use strictly necessary cookies to run the Service and optional analytics cookies to understand usage. You can control cookies through your browser. Disabling some may affect functionality.
We retain account and record data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. We delete or anonymize data on request where we are not required to retain it. Because aircraft records often must be preserved for the life of the aircraft, your organization controls the retention of its records.
To delete your Radar account, see Delete your account. It explains what is deleted, what your organization keeps, and how long deletion takes.
We encrypt data in transit and at rest, apply least-privilege and role-based access controls, and preserve original documents alongside extracted records. See Security. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We operate in the United States and may process data there and in other countries. Where we transfer personal data from the EEA, the UK, or Switzerland, we use appropriate safeguards such as Standard Contractual Clauses.
Depending on where you live, you may have the right to access, correct, delete, port, restrict, or object to the processing of your personal data, and to withdraw consent. California residents may request to know, delete, and correct personal information and to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined by the CCPA and CPRA.
In the Radar mobile app you can turn off AI processing at any time under Account > AI processing. While it is off, the app sends no new pages or questions to AI providers, and it can still show records Radar has already read.
To exercise a right, email privacy@useradar.com. We will verify and respond as required by law and will not discriminate against you for exercising your rights. Where Radar processes data on behalf of your organization, we will refer your request to that organization.
The Service is for business use and is not directed to children. We do not knowingly collect personal information from anyone under 18.
We may update this policy from time to time. We will revise the date above and, for material changes, provide additional notice.
Questions or requests? Email privacy@useradar.com or get in touch. RadarDB, LLC.
